Exchanges & Order Cancellations

Exchanges

• Exchanges are not accepted after 30 calendar days from the date of purchase.
• Parts must be returned in new, unaltered and uninstalled condition.
• Shipping charges are the responsibility of the customer.
• In order to avoid transit damage, products must be packed in accordance with shipping industry standards.
• A 10% processing fee will be applied to all exchanges.

Cancellations

• Cancellations must be sent via e-mail to Orders@skysoffroaddesign.com
• Cancellations must include the order number.
• Cancellation of orders that have already been processed and packaged will be charged a 20% fee (excluding shipping). For cancelled, unprocessed and unpackaged orders, a 10% fee will be applied. 
• In order to avoid transit damage, products must be packed in accordance with shipping industry standards. All powder coated items must be wrapped individually to keep them from destroying their finish and to avoid additional charges
• Once return approval has been authorized, please mail your package to:
  SKY MANUFACTURING
  3580 MARCOLA RD
  SPRINGFIELD, OR 97477