Exchanges & Order Cancellations

Exchanges

• No exchanges after 30 days.
• Parts must be in new condition.
• Shipping charges are the responsibility of the customer.
• Packaging the products correctly to avoid damage in transit is the responsibility of the customer.
• There will be a 10% charge for the work involved to process the exchange.

Cancellations

• Cancellations must be sent via e-mail to sales@skysoffroaddesign.com.
• Cancellations must include an order number.
• Cancellation of already processed/packaged orders will be charged a 20% fee (excluding shipping) in order to cover the immense amount of time required to pull parts, process orders, and credit card fees.
• There will be a 10% charge on any cancelled order. It costs us to process a payment and to issue a refund and track orders and paperwork.
• If you are wanting to cancel an order that has not yet shipped, you will incur a card processing fee.