Terms, Conditions & Policies

IMPORTANT

  • Shipping Method (This is the estimated transit time once it leaves our facility, NOT including any lead time on shipping) ** CURRENT LEAD TIME IS LESS THAN ONE WEEK FOR MOST ITEMS, BUT ARE SUBJECT TO CHANGE **

  • PRIORITY MAIL IS NOT TWO DAY DESPITE WHAT THEY CLAIM

  • We will ship to the address you entered when registering on our site – not to your PayPal address.
  • With the exception of Canadian shipments, we do not ship Internationally due to poor tracking systems. For Canadian shipments, our shipping charges DO NOT cover Canada’s customs and brokerage fees; you will be responsible for these.
  • All orders are processed in the order they are received. Orders should be placed online for faster processing.
  • Discount codes apply only to Sky built products, we don't get huge discounts on other companies products thus we can not sell them for less than listed.

General Disclaimer

Don't be a dumbass, double check all parts before disabling your daily driver. Fit, finish, etc is the responsibility of the end user/installer. This is the real world, sh*t can happen with 1600 part combinations. Make sure you received the correct parts first, any corrections need to be reported to Sky's within 10 business days. We will get any problems taken care of in a timely manor. Failure to follow these simple well known industry directions will increase the time required to solve any issues immensely as well as requiring you to purchase the correct parts at your expense.

Due to the near custom nature of off-road products and fabricated components, components may sometimes require minor fitting. While Sky Manufacturing test fits every product we sell, this does not always mean every vehicle is exactly the same. Installation will sometimes require: grinding, prying, test fit, tack welding, re-torque, alignment, etc, within reason. Installation shops are generally capable of such processes and familiar with them. Should you feel you are not capable of the installation process, you will need to seek competent installation.

Payment

  • Sky Manufacturing accepts Visa/MasterCard payments only.
  • Under no circumstance do we take checks in any form.
  • We do not accept COD Money order.
  • Due to the nature of Sky Manufacturing's near custom products, we require payment up-front and in-full at the time the order is placed.
  • If there is a back order you will be notified at that time.
  • Back order is considered longer than our normal production lead time pre shipping window noted in the check out cart.
  • If you need your parts shipped same day, It is not possible, we don't have time to push 50 orders aside from customers that have paid and planned ahead.
  • If you do not want to be charged at time of sale, we will approximate a time when we will need a call back to place your order.
  • Sky Manufacturing cannot hold a waiting list due to staff limitations; you must place the order which will fall into our production lead times.
  • 60% of Sky Manufacturing's products are on the shelf and ready to ship within 1-3 business days.
  • Due to current economic conditions and competition with China for steel, products both made by Sky Manufacturing and supplied by outside sources are taking much longer than normal to get.
  • PLEASE be sure to e-mail if in a hurry to make sure products are available.
  • We will do our best to notify you of any back orders.

Prices

Prices are subject to change without notice, please double check price when ordering. No refunds are given on items we hold sales on, do not call and ask for money back because you purchased a part two months before the sale. Generally prices reflect many changes in economic conditions, steel is rising, prices will go up on parts made out of steel. We purchase 500 parts instead of 50, we can offer better prices.

Warranty

All Sky Manufacturing products carry a 1 year warranty covering defects on in house made products, materials and workmanship. Wear parts such as tie rod ends, studs, hardware, bushings and shocks are excluded from warranty. All Sky Manufacturing products are sold under the assumption of being used in OFF-ROAD only situations. All warranty claims will require the product in question to be delivered to Sky Manufacturing at customer expense, no exceptions. Collateral expense's are not covered under any warranty case. This includes labor and additional expense. Abuse means you welded, cut, beat, ran over the part, etc. Abuse voids warranty entirely.

SHIPPING - All orders are subject to the lead times we have posted on the website header (located at the top of main page).

Some parts may be in process but are expected to be available within the lead time. Shipping is the responsibility of the consumer; Shipping is calculated at checkout based on a correct 5-digit zip code.
  • Failure to enter your zip code correctly will stall processing your order and possibly add to shipping charges.
  • All orders to Canada are shipped UPS or DHL with tracking information.
  • Tracking numbers are sent when an package ships to the e-mail address the purchaser provided.
  • Shipping times given by carriers such as USPS "2-day Shipping" are how long the carrier promises it will take once it leaves our warehouse.
  • If the tracking hasn't been updated in an unusually long time or if it was never updated since the order was placed, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order. 
  • If the shipping address was a temporary location, we assume no responsibility if the recipient is no longer at the address at the time of delivery within the projected shipping timeline. 

  •  If a received package is believed to be missing parts, please notify Sky's Offroad Design within 7 days of package delivery date. Sky's Offroad Design assumes no responsibility for missing parts that are not disclosed within this time frame. If the package is received in a damaged or altered condition at time of delivery, please contact the carrier for claim initiation.

Sky's Offroad Design is not responsible for lost or damaged packages. In the event of a lost or damaged package, it is the responsibility of the receiver to follow UPS or USPS guidelines outlined on their respective web site. This is generally filing within 7 days and pictures of any damaged packages prior to opening them. Failure to follow these guidelines and provide the needed information to file the claim will result in a no fault and no claim.

For Canadian shipments, our shipping charges DO NOT cover Canada’s customs, importation, and brokerage fees; you will be responsible for these.

RETURNS

  • Shipping and handling charges are non-refundable. Return shipping is the responsibility of the customer.
  • In order to avoid transit damage, products must be packed in accordance with shipping industry standards. All powder coated items must be wrapped individually to keep them from destroying their finish and to avoid additional charges.

  • Please check and verify that you received all of the correct products that were ordered. We offer a 90-day return or exchange policy that is subject to a 20% restocking fee. 

  • All returns are subject to a 20% restocking fee. Please contact us at sales@skysoffroaddesign.com to obtain return authorization. No returns will be accepted without written authorization.

  • Please include the order number on the outside of the package or on a piece of paper placed inside the package.

  • Custom machined, fabricated, or special-ordered parts that are not part of our regular inventory are not eligible for return. See an example here.
  • Parts must be returned in new, unaltered and uninstalled condition.

  • Returns that have been installed or modified will be returned to the sender at their expense. 

  • Returns are not accepted after 30 calendar days past the date of purchase.

  • Items purchased from Sky's Offroad Design that are returned within 30 to 90 days of the delivery date and are received in new, unaltered condition will be eligible for website credit.

  • If the part is believed to be incorrect, items must be returned at the purchaser's expense. The correct part will be sent after a review of the returned items. If a replacement is needed before our review process is complete, the customer will need to purchase the replacement product.
  • Refunds will not be given until we have received the product and confirmed the product is in like new condition.

By purchasing Sky's Products, you have agreed to these terms and conditions in full.

Thank you from the Sky Manufacturing crew!